KPCT Mall, Fatima Nagar, Wanowrie, 411040 Pune IN
The PassBox®
KPCT Mall, Fatima Nagar, Wanowrie, Pune, IN
+919359952733" [email protected]

Refund Policy




Welcome to “The PASSBOX” Powered By RENTOMED® PRIVATE LIMITED! (Hereinafter referred as “We”, “Ours”, “Us” or “Company”, “THE PASSBOX”).

Who are we?

We are an entity providing services in name of RENTOMED® PRIVATE LIMITED having CIN: U33309PN2020PTC192056, a Company registered under the Companies Act, 2013 having its registered office at KPCT Mall, Fatima Nagar, Pune, Maharashtra – 411040, INDIA.

Our services include buying, selling and Renting of the Pharmaceutical, Surgical, Critical Care, Healthcare, Pathological Devices / Medical Devices & Instruments / Equipment / Machineries / Accessories / Consumables and Disposables / Products, Machines and related services and our other covered services and features provided to you from the platform “”

What is Refund Policy?

Refund policy is a policy which guides us about the terms of refund of any charges applicable for the services provided by the website to the Buyers or Sellers or Service Receiver who are the users/subscribers of our services.

These users/subscribers are required to understand and accept the terms of the Refund policy. If the user does not agree to the terms of refund, the users are advised not to register and discontinue using the platform. The terms and conditions of the refund policy may be modified, and the users are bound to agree to such terms.

The Refund Policy of will guide you and provide information regarding the refund service/method which will be as follows-


CategoryTerms of RefundRefund PeriodRefund Method

In case of Refund

Package received from the buyer to “THE PASSBOX”


15 to 30 days

NEFT, Internet Banking, RTGS

Subscription Amount




Double Payment made by mistake for purchase or Rent


The additional amount will be refunded to the same account from which the Payment is received

15 to 30 days

NEFT, Internet Banking, RTGS

Service Charges for the services provided to Seller




Terms and Conditions of the Refund Policy-

  1. The subscription to the E-Commerce Platform “” by Commercial/Non Commercial Buyers, Sellers and Service recipient is free of cost.


  1. In case of double payment made by the Buyer, such payment will be refunded to the Buyer within 15 to 30 business days, if this standard time-frame has expired and if Buyer has still not received the refund amount, he can contact his bank for more information.


  1. The Refund will not be processed in cash.


  1. After uploading the Pharmaceutical Products to be live on platform, it will be available for sell till the validity of offer period after which the seller will have to renew the same for extending its time if mutually agreed between RENTOMED PRIVATE LIMITED and SELLER.


  1. The Renewal of the same is also Free of Cost.


  1. The Service charges will not be refundable to the Sellers if he decides to discontinue this Service any time after he avail the same.




Grievance Redressal-


Any grievances relating to the Refund Policy may be directed by the subscribers/Users of RENTOMED PRIVATE LIMITED, Platform through email [email protected] or 1800 547 3020.



Important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, are properly packed and acknowledge the same to the delivery person. In case the box looks damaged or tampered with or missing, please do not take the delivery of the product and click a photo and send the photo to the Support Team on  [email protected] or 1800 547 3020 immediately.